FAQ
Return Policy
Return Window
Returns must be requested within 30 days of delivery. Items must be new, unused, uninstalled, undamaged, and returned in the original packaging with all included parts, instructions, hardware, and accessories.
Return Authorization Required
All returns require approval before being sent back. To request a return, contact us with your order number and the reason for the return. Items sent back without approval may be refused.
Non-Returnable Items
The following items are not eligible for return unless defective or incorrectly supplied by RKTUNES:
Custom-ordered products
Made-to-order products
Special-order products
Electrical or electronic components
Tuning products, tune files, software, licenses, or digital products
Installed, used, modified, or damaged parts
Items missing original packaging, hardware, instructions, or accessories
Clearance, final sale, or discontinued items
Installed Parts
Once a part has been installed, used, modified, painted, programmed, flashed, or otherwise altered, it is not eligible for return unless approved under a manufacturer warranty or confirmed to be an RKTUNES fulfillment error.
Restocking Fees
Approved returns may be subject to a restocking fee. Shipping charges are non-refundable unless the return is due to an error by RKTUNES.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method and proper packaging. RKTUNES is not responsible for lost or damaged return shipments.
Incorrect or Defective Items
If you received the wrong item or believe your item is defective, contact us within 5 business days of delivery. Please include your order number, photos, and a description of the issue.
Defective products may be subject to manufacturer inspection, approval, repair, replacement, or warranty handling. Warranty decisions may be made by the product manufacturer, not RKTUNES.
Cancellations
Orders may be cancelled before shipment unless the item is custom, made to order, special order, already in production, already programmed, already fulfilled, or otherwise non-cancellable.
If an unshipped item is delayed beyond the applicable shipping timeframe, we will provide cancellation and refund options where required by law.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Refund processing times may vary depending on your payment provider.
Chargebacks
If you have an issue with an order, please contact us first so we can help resolve it. Filing a chargeback before contacting us may delay resolution while the payment provider reviews the dispute.
Shipping Policy
Order Processing
Orders are processed during normal business days, excluding weekends and holidays. Processing time is separate from carrier transit time.
Some products may ship directly from RKTUNES, while others may ship from a manufacturer, distributor, or fulfillment partner. Tracking information will be provided when available.
Shipping Estimates, Lead Times, and Backorders
Shipping dates, delivery dates, and product lead times are estimates only and are not guaranteed unless specifically stated in writing by RKTUNES.
Some automotive performance parts, tuning products, electronics, custom items, and specialty products may be temporarily out of stock, backordered, made to order, or subject to manufacturer delays. Product availability can change quickly.
If an item is delayed beyond the originally stated shipping estimate, we will contact you with an updated estimate when available. Where required by law, you may choose to continue waiting or cancel the unshipped portion of your order for a refund.
If no shipping timeframe is stated at the time of purchase, we generally expect to ship within 30 days. If we cannot ship within the applicable timeframe, we will notify you and provide delay/cancellation options as required.
Partial Shipments
Orders containing multiple items may ship separately. You may receive more than one tracking number. Partial shipment of an order does not mean the entire order has shipped.
Carrier Delays
Once an order has been transferred to the shipping carrier, delivery timing is controlled by the carrier. RKTUNES is not responsible for carrier delays, weather delays, customs delays, missed delivery attempts, or incorrect addresses entered at checkout.
Lost, Stolen, or Damaged Packages
If tracking shows that a package was delivered, but you cannot locate it, please contact the carrier first and then contact us.
Damage or missing-item claims must be reported to us within 5 business days of delivery. Please keep all packaging materials and provide photos of the box, label, packaging, and damaged item.
International Shipping
International customers are responsible for any customs duties, taxes, brokerage fees, import fees, or other charges required by their country. International delivery times may vary due to customs processing and carrier delays.
Address Accuracy
Customers are responsible for entering the correct shipping address at checkout. RKTUNES is not responsible for orders shipped to an incorrect address provided by the customer.
What is the burble tune?
Burble is a noise created when decelerating, the car backfires and pops. It is not sold separately it is a free addition with our performance tunes. You must be catless for burble. When ordering just find your vehicle tune and in the box request to add burble.
How long until i receive a tune?
You must read out the ECU once you receive your package using the supplied cable and software and email us the stock ECU file. Once we receive your stock ECU information file it takes 2-3 business days to send your tune file back.
Can i sell my supercharger/turbo tune package* to my friend?
Yes you can. You would have to sell them the full kit including Tune(Chip/OBD2 Cable), MAF, Injectors. There is a fee of $700 to transfer tuning support to the new owner. There are additional fees if switching OBD1 to OBD2.
*Only supercharger/turbo tune packages, all other tunes are not to be sold used.
I sold my car, can the new owner request tune files?
No, tunes are linked to the customer if the new owner wants tune support they would need to purchase the tune again.
Will my car pass emissions?
- RK-Tunes creates performance parts and tunes for competition use only.
- If you remove any emissions parts expect your car to fail inspection / emissions testing. Do not ask us to bypass these systems.
- RK-Tunes hereby disclaims any liability resulting from the failure to use these parts in compliance with all applicable federal and state laws. The buyers takes full responsibility of the use of these products on their vehicles which may or may not conform to all applicable laws and regulations for on road or highway use.
- The buyer acknowledges that RK-Tunes has made him or her aware that these products are intended for off road or race track use, only.
- The buyer absolves RK-Tunes from all responsibility in ensuring that their vehicle is compliant with all State, Federal, Province, Local ordinances and emissions.